Traditional deposits are 5 weeks rent or you can opt to use a deposit alternative.

We understand that occasionally there might be extenuating circumstances that mean you can’t pay your rent on time. If you find yourself in this situation please contact us immediately so that we can try to come up with a solution and also keep the landlord in the loop. Be aware that rental default is a  breach of your tenancy agreement and you could face possible eviction.

You’ll need to give no less than one month’s notice and a vacation outside the terms of your tenancy agreement will be subject to landlord approval.

It’s your responsibility to dispose of your rubbish correctly, to keep the property ventilated and to undertake general jobs like changing light bulbs and checking the batteries in smoke alarms etc. Your landlord is responsible for larger repairs and maintenance so make sure to report any issues on your PropertyFile.

For non-urgent issues please use your PropertyFile account or if it’s an emergency call our 24/7 line on 0203 034 3640.