ABOUT US

A lettings and management agent with a difference…

We get it. Lettings agents don’t have a good rep. But we’re not your average lettings agent. As a Brick tenant we’re here for you.

You’ll always be able to get in touch with us to report any issues you have with your home and you’ll find us friendly and responsive.

Find your next home with Brick

Tenant FAQs

Our answers to our most commonly asked questions...

Traditional deposits are 5 weeks rent or you can opt to use a deposit alternative.

We understand that occasionally there might be extenuating circumstances that mean you can’t pay your rent on time. If you find yourself in this situation please contact us immediately so that we can try to come up with a solution and also keep the landlord in the loop. Be aware that rental default is a  breach of your tenancy agreement and you could face possible eviction.

You’ll need to give no less than one month’s notice and a vacation outside the terms of your tenancy agreement will be subject to landlord approval.

It’s your responsibility to dispose of your rubbish correctly, to keep the property ventilated and to undertake general jobs like changing light bulbs and checking the batteries in smoke alarms etc. Your landlord is responsible for larger repairs and maintenance so make sure to report any issues on your PropertyFile.

For non-urgent issues please use your PropertyFile account or if it’s an emergency call our 24/7 line on 0203 034 3640.

2 days
Average time to referencing checks
67%
Of our tenants renew their leases
24/7
Emergency line
4.7
Google Reviews star rating
Posted on Google Google
Lei profile picture
Lei
7 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I am so pleased and grateful of how one of the staff named Catherine Stokoe handle all my unlimited queries. Her patience in assisting me from day one. I can't wait to be approved and live in Melbourne Studios.
Posted on Google Google
Lauren Pattinson profile picture
Lauren Pattinson
25 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had a really positive experience with Catherine when viewing the studios. They were friendly, professional and very helpful throughout the viewing, taking the time to show me around properly and answer all of my questions. They were knowledgeable about the property and made the whole process feel easy and straightforward. I really appreciated their time and would definitely recommend them to anyone looking for a new studio in the city.
Posted on Google Google
Lottie Greenlees profile picture
Lottie Greenlees
22 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Clive and the Brick Management Team have been brilliant from the start and made the whole process of securing our apartment seamless and stress-free. We love our new place and its perfect for us! Clive was great, super helpful and prompt with any responses to our questions - and continues to be! As mine and my partner first rental, we felt completely supported and in safe hands. Thank you. :) Would highly recommend!!
Posted on Google Google
Raziq profile picture
Raziq
3 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Moving house is usually stressful, but Danielle made it an absolute breeze! She was incredibly helpful, proactive, and put me completely at ease from start to finish. I couldn't have asked for a better letting agent, thank you so much for all your hard work!
Posted on Google Google
Ayla Hakeem profile picture
Ayla Hakeem
31 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had the pleasure of meeting Katherine who helped us with a viewing at Melbourne Studios. She was lovely and personable- explaining everything in detail. She also gave us the relevant information and helped with the booking. Due to circumstances, the booking could not go through due to no fault of Katherine or Brick, as a result I was no longer renting with Melbourne studios. But she was absolutely lovely in liasing on my behalf with Melbourne Studios and helped me get my holding fee back- (this was an exceptional situation and not the norm). I was impressed with how professional and reassuring she was of my situation despite me choosing to not go ahead with the booking. This is the true test of a good business and its employees- when they are professional and help you even when you will no longer require their services. Recommend!
Posted on Google Google
Gabi Thomas profile picture
Gabi Thomas
30 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Can’t fault my experience moving into my new flat with Brick! Danielle was amazing, and made the whole thing incredibly easy!
Posted on Google Google
Jo Faulkner profile picture
Jo Faulkner
29 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent support from Clive who was patience personified and did all he could
Posted on Google Google
Natti profile picture
Natti
29 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I have just moved into a flat managed by Brick, the completed the works I asked for to a good standard and communicated with me brilliantly throughout the process.
Posted on Google Google
Alex Tomlinson profile picture
Alex Tomlinson
28 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Fantastic experience with Brick Management and Letting. Danielle made the entire process so easy and was helpful in answering questions I had. Highly Recommend!
Posted on Google Google
Abdul Azeem profile picture
Abdul Azeem
28 August 2026
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very professional and helpful throughout the procedure of renting. Would definitely recommend

Moving in?

Download our move in guide here to understand your rights and responsibilities.

CONTACT

Get in touch

All enquiries are read daily, please use the form opposite.

All enquiries are read daily, please use the form below.

Need to report an issue with your property?

Please use PropertyFile or if it’s an emergency call our 24/7 line on 020 3034 3640

Need to report a maintenance issue?